Some residents have now started a Twitter campaign, demanding a single-point information platform where they can get real-time ICU availability, ambulance, oxygen source and other information if a family member falls sick. The administration, however, says that the toll-free number (1800-419-2211) is working.
“The voice-activated toll-free number is of little help at the time of emergency. Sometimes, even if we press the buttons as told, the call gets disconnected,” Brajesh Kumar Singh, a resident, said. “There should be either a real-time Twitter update or a website to keep residents informed.”
Pankaj Kansal, a resident, has been trying to secure help for his Covid-affected neighbours. Some 20 people in his Sector 77 apartment complex are currently Covid positive.
“One is having to individually dial hospitals or visit with the patients in ambulances to look for a bed,” Gupta said.
“People who need help desperately find the told-free number a waste of time,” Manish Kumar, vice president of Noida Extension Flat Owners’ Welfare Association (Nefowa), said.
However, the district magistrate of Gautam Budh Nagar, Suhas LY, said, “All information about Covid support is available at the toll-free number.”